Return and Shipping Policy for Salem Structures

Returns Policy

We have a 30-day return policy for all furniture purchases, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@salemstructures.com. Returns must be shipped to the following address:

Salem Structures
2880 State Route 45
Salem, OH 44460

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your item. Please note: Items sent back without first requesting a return will not be accepted.

You can always reach out with return questions at info@salemstructures.com.

Damages and Issues

Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item. We’ll work quickly to resolve the issue.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including custom-built or made-to-order furniture. Please contact us before ordering if you have questions about whether your item qualifies for a return.

We do not accept returns on clearance or final sale items.

Exchanges

The quickest way to get what you need is to return the item (if eligible) and place a new order once the return is accepted.

European Union 14-Day Cooling-Off Period

If your furniture is being shipped to the European Union (not currently offered), you would have the right to cancel or return your order within 14 days for any reason. Items must be unused, in original condition and packaging, with proof of purchase. Note: We currently only ship within the U.S.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Your bank or credit card provider may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@salemstructures.com.

Shipping Policy

Processing & Shipping Schedule

All orders are processed and shipped once per week, typically on Tuesdays. Orders placed after Monday at 11:59 PM EST will ship the following Tuesday.

Delivery Time

Once shipped, most orders arrive within 3–7 business days, depending on your location and carrier availability. Larger items or remote delivery locations may require additional time.

Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and item size. Free local delivery or delivery promotions may be offered periodically—check our website for current offers.

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